Returns & cancellations

Last updated 14 November 2026

If a piece is not right for you, send it back. You do not have to explain why, and I would rather it went to somebody who loves it.

How to cancel

Easiest is simply to email me and say so — a sentence is plenty. Include your order reference if you have it to hand, though I can find you without it.

You can also post it to me — the address is on the form at the foot of this page, which you are welcome to use if you would prefer something formal. Any clear statement that you are cancelling will do.

Sending it back

Please pack it as carefully as it arrived — the original box and wrapping are ideal, which is why they are worth keeping until you are sure. Use a tracked service, because the piece is your responsibility until it reaches me, and a broken return is difficult for both of us.

Return postage is yours to pay if you are simply changing your mind. If the piece arrived damaged, faulty, or was not as described, I pay — tell me and I will sort the postage out with you rather than leaving you out of pocket.

Your refund

I refund within 14 days of the piece arriving back with me, to the card or account you paid with. Because UK postage is inside the price, cancelling gets you the whole amount you paid back.

If you cancel before the piece has even been sent, I refund within 14 days of you telling me.

One thing that is only fair to say plainly: you may handle a piece as you would in a gallery — unwrap it, look at it, turn it over. If it comes back damaged or visibly used beyond that, I am entitled to reduce your refund to reflect the loss in value. I would always tell you first and explain why.

Refunds usually take three to five working days to appear on your statement once sent, sometimes up to ten. That part is your bank, not me — and I will email you the moment the money leaves.

If it arrives broken

Tell me within 14 days and send a photograph of the piece and of the packaging it came in. I refund in full, including postage, and you keep your statutory rights under the Consumer Rights Act 2015 on top of everything on this page. Please keep the box until it is settled.

The cancellation form

You do not have to use this — an email saying you are cancelling is just as valid.

Anything here you would like explained, email me.