Terms of sale

Last updated 14 November 2026

These are the terms you buy under.

Who you are buying from

I am a sole trader, not a limited company. I am not registered for VAT, so no VAT is charged and the price you see is the whole amount payable.

What you are buying

Every listing is a single object. Some designs I make more than once, and even then no two come out the same: all of it is made by hand and some of it is raku-fired, where the finish is never entirely predictable.

The photographs show the actual piece you will receive, but screens vary and the colours in a raku glaze shift with the light. Small variations in colour, texture and shape are part of the work and are not faults.

Prices and paying

Prices are in pounds sterling and include UK postage. Delivery within Europe is charged separately and shown before you pay. Payment is taken by Stripe at the time you order. I never see or hold your card number.

When the contract starts

Your order is an offer to buy. The contract between us is formed when I email to confirm your payment has gone through. If I cannot fulfil it — a piece damaged before posting, say — I will tell you and refund you in full.

Delivery

The piece becomes yours, and your responsibility, once it is delivered to the address you gave me. How long it takes and what it costs is on the shipping page.

Changing your mind

You have 14 days from delivery to cancel, with no reason needed. How to do it is on the returns page.

If something is wrong with it

Nothing here affects your rights under the Consumer Rights Act 2015. Goods must be as described, of satisfactory quality and fit for purpose. If they are not, you have 30 days to reject them for a full refund, and after that you can ask for a repair, a replacement or some money back.

Raku-fired work is porous and decorative: not food-safe, not watertight and not frost-proof. The copper flashings often move towards turquoise over the years, which is the piece carrying on changing rather than a defect.

Discount codes

Every order comes with a 5% code for your next one. Each code works once, lasts 12 months, cannot be exchanged for cash, and only one can be used per order. If you cancel the order a code came with, the code stops working.

What I am responsible for

If I fail to meet these terms I am responsible for loss that is a foreseeable result of that failure, but not for unforeseeable loss or business losses — this shop sells to people buying for themselves. Nothing here limits my liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow me to limit.

If something goes wrong between us

Please email me first at estherley.ceramics@gmail.com. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may bring a claim in your own courts instead.

Anything here you would like explained, email me.